Frequently Asked Questions
Everything you need to know about your Koi Footwear order, from delivery to 100% vegan materials.
Are Koi Footwear products vegan?
Yes, we are proud to be 100% vegan. We use high-quality synthetic materials and water-based glues to ensure our footwear is completely cruelty-free without compromising on style or durability.
How long does shipping take?
Standard shipping usually takes 3-5 business days within the UK. For international orders, delivery can take between 7-14 business days depending on your location and chosen shipping method at checkout.
What is your return policy?
We offer a 28-day return policy from the date you receive your order. Items must be unworn, in their original packaging, and with all tags attached to be eligible for a full refund.
How do I know which size to choose?
Our shoes generally fit true to size. We provide a detailed size guide on each product page that includes conversions for UK, EU, and US sizing to help you find your perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and buy-now-pay-later options including Klarna and Clearpay, allowing you to split the cost of your new kicks.
Can I track my order?
Absolutely. Once your order has been dispatched from our warehouse, you will receive an email with a tracking number and a link to follow your parcel's journey.